Our Services

SmartRez^sm is GuestDirect^sm's unique approach to central reservation and booking services. SmartRez^sm combines Best Practices in reservation taking with a proprietary call workflow system to deliver a consistent and efficient booking process. The SmartRez^sm system not only incorporates a specific sales process, but is also customized with specific information and sales strategies for your properties.

SmartRez^sm services can be employed full-time as your exclusive booking service, or part-time for overflow, seasonal and after hours support. Regardless, our reservation support system and service will be tailored to your specific needs. This level of customization allows us to provide superior conversion rates.

SmartRez^sm Features

• Property-level customization, with everything from property details, to local area attractions, to specific booking packages and cross-property booking opportunities.
• All calls are recorded and available for listening. Regular monitoring and coaching performed by call center Quality Evaluators.
• Use multiple toll free numbers to track your different marketing sources, with real-time reporting by month, week, day, time of day, etc.
• Caller demographics are extracted from Caller ID information and stored in a reporting database
• Access live phone statistic data and all recorded calls via a secure web site.
• Detailed Booking Reports by location and in aggregate
• Overflow, Seasonal and After Hours service
• Booking Rate Excellence

SmartRez^sm Benefits

• Increase booking rates by combining a highly customized system with highly trained agents and a rigorous quality assurance process.
• Eliminate missed after-hours booking opportunities
• Easily determine which of your various sources for marketing information are delivering you the most potential guests. By understanding who is calling and from where they are calling, you can better hone your marketing programs to drive more business your way.
• Find out precisely how many calls come in to your center; which days of the week, and which hours of the day
• Reduce costs by eliminating underutilized staff.
• No more staffing headaches! We take care of managing everything from your hourly service levels to your seasonal call traffic needs!