Our Services

Whether it’s the latest in reservation taking strategies or highly refined and effective technical support service for guests, Guest Direct℠ has hundreds of highly trained hospitality specialists who are delivering the world-class service your guests expect.

Help Desk

Technology permeates virtually every aspect of our society, whether it is business oriented or in your personal life. Consumers rely on technology’s assistance every day. When it doesn’t work, they need fast, competent help.

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SmartCall^sm

SmartCall^sm is Guest Direct's innovative solution for managing the reservation process. SmartCall^sm combines Best Practices for reservation taking, call recording, agent performance management, and reporting systems to provide Reservation and Marketing Managers with the information they need. SmartCall^sm offers all of these vital management tools on a transactional basis; no capital expenditures, no systems to install and no need for IT support.

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SmartRez^sm

SmartRezsm voice reservation services can be employed full-time as your exclusive booking service, or part-time for overflow, seasonal and after hours support. Regardless, our reservation support system and service will be tailored to your specific needs.

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