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GuestDirectSM is a wholly owned subsidiary of Customer Direct LLC., a leading provider of outsourced call center and fulfillment services. GuestDirectSM was formed in 2001 specifically to support broadband internet access in hotels, hospitals, apartment complexes, airports, dormitories, and retail wi-fi locations.
In addition to
1 year of Call Center experience and a strong skills-based background,
including certifications, we screen diligently for customer service skills.
When it comes to our staff and how they will service your needs, we employ
a proven process to deliver exceptional results:
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We Diligently Recruit,
Select and Hire
We use a Systematic Approach to Hiring including Computer-Based Tests
for Skills, Experience, Attitudes and One-on-one Interview questions
focused on Behaviors.
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We Seek First to Understand
From our initial discussion with a client, we spend a considerable amount
of time understanding success from their perspective.
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We Clearly Define Goals
We look for at least three (3) results that would define success for
each call we make.
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We Train to Succeed
Our training is then targeted to achieve clearly defined goals.
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We Monitor for Consistency
Diligent call monitoring and control
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We Deliver Feedback
Formal process and incentive program for supervisor and floor feedback
to you
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We Provide Information
Customized Activity Reports designed for your specific needs
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