GuestDirect^SM is a wholly owned subsidiary of Customer Direct, LLC, a leading supplier of outsourced call center and fulfillment services. Beginning in 2001, GuestDirect^SM was formed specifically to address the needs of supporting broadband internet access in hotels, hospitals, apartment complexes, airports, dormitories, and retail wi-fi locations. Customer Direct's proprietary call processing system has been optimized to address the needs of the guests, patients, students, residents, and customers who make temporary use of internet access services
 
GuestDirect^SM has expanded its service offering to the hospitality industry, and now offers a complete package of guest interaction solutions, including the ability to provide telephone reservation services. Reservation calls are branded by Hotel location or property group and bookings are processed through the hotels existing, web-based reservation system. Whether as a direct connect from a toll-free reservation number or as an overflow or transfer from the front desk, GuestDirect's^SM professional staff of reservation agents are ready to help your guests book their travel with you.

Guest Direct now offers the E-GuideTV solution to the hospitality industry. E-GuideTV is a real-time television guide channel customized to engage viewers and keep them in the know with up-to-date TV listings, local and national advertisements, local time and date.
 
Currently, GuestDirect^SM cares for over 3,000 hotels, dwelling units, and wi-fi locations with prompt, helpful, professional and competent telephone support.