Experience
Troubleshooting Excellence
Focused on getting your guests online as quickly as possible, Guest Direct℠ has developed a proven troubleshooting process. With years of researching and testing, the Guest Direct℠ troubleshooting process is streamlined to find an answer quickly and efficiently.
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Expert Employees Committed to Success
The key to exquisite customer service is exceptional and educated employees. That is why Guest Direct℠ agents undergo a rigorous hiring and training process before they ever answer a call.
Learn MoreGuest Direct selected for HSIA Expansion
A Hospitality company decided to expand its wireless support to all guest rooms in their locations and knew they had to find the right partner. Someone who could provide 24/7/365 technical expertise with a Hospitality touch. They found Guest Direct to be the perfect partner for their expansion.
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Landmark Hotel partners with Guest Directsm for Reservation Support
When a landmark hotel in Manhattan needed to find a solution for increasing their reservations while managing costs their search led them to Guest Directsm. However, Guest Directsm would need to provide the same intimate knowledge of the Hotel's area attractions.
Read Full storyGuest Directsm handles Online Reservations Niche
As a company grows, their team of IT Agents are overwhelmed supporting numerous website services including online reservations. In order to most efficiently and effectively handle the online reservations, a decision was made to find the best Agents who could focus primarily on reservation support.
Three years later, the company continues to grow and is comfortable knowing that their customers are taken care of with knowledgeable and professional Agents.
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