Experience
“The Customer Direct service is 24/7, and just having that feature has helped us with satisfaction scores. Customer Direct currently supports all of our properties and is the first choice for our new developments.”
-Vice President of Information Technology
“Many people talk about what they do to provide a positive environment for their agents. In walking through your facility and talking with your team, it's obvious it's truly in place.”
-Director of Revenue Management, Hospitality
“I would recommend Customer Direct for dedicated-agent services without hesitation, and even in environments where the technical requirements of support agents are steep and specific.”
-Director of Customer Support
“I found the technical capabilities of the Customer Direct team to be excellent. They raised our first call resolution to 97 percent and reduced both our talk time and our abandon rate, ensuring not only great efficiency, but also great cost benefit. They also worked closely with our own legacy call center and field service support staff to insure a seamless end user customer experience.”
-Senior Vice President and General Manager of Broadband
Troubleshooting Excellence
Focused on getting your guests online as quickly as possible, Guest Direct℠ has developed a proven troubleshooting process. With years of researching and testing, the Guest Direct℠ troubleshooting process is streamlined to find an answer quickly and efficiently.
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Expert Employees Committed to Success
The key to exquisite customer service is exceptional and educated employees. That is why Guest Direct℠ agents undergo a rigorous hiring and training process before they ever answer a call.
Learn MoreCustomer Direct Helps Market-leading Systems Integrator boost Help Desk
The market-leading Systems Integrator in guest room entertainment services, was rapidly expanding its broadband Internet offering to hotels. They needed a strong support partner to deliver world-class technical support for guests who were having trouble connecting to the hotel's Internet service.
Read Full storyVoice Reservations are booming at Manhattan Hotel
Falling conversion rates were pushing this Manhattan Hotel's cost per reservation conversion to nearly 10% of revenue. Customer Direct and Travel Tripper stepped in and delivered a sustained conversion rate that was quadruple the former results while dramatically decreasing the hotel's cost per reservation.
Read Full StorySolar Power Company energizes Technical Support
This Solar Power Company has moved aggressively to become the market leader in converting DC solar power to usable AC through the use of microinverters. They started producing and selling microinverters in 2006. As the company was experiencing rapid growth, they realized they would need the infrastructure and process to be able to handle the call volume they were starting to see.
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