Guest Direct selected for HSIA Expansion
A Hospitality company decided to expand its wireless support to all guest rooms in their locations and knew they had to find the right partner. Someone who could provide 24/7/365 technical expertise with a Hospitality touch.
They found Guest Direct to be the perfect partner for their expansion.
Guest Direct soon took over Internet support for every location. It proved to be a cost-effective solution that performed incredibly well, solving the vast majority of customer issues in less than nine minutes.
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Landmark Hotel partners with Guest Directsm for Reservation Support
When a landmark hotel in Manhattan needed to find a solution for increasing their reservations while managing costs their search led them to Guest Directsm. However, Guest Directsm would need to provide the same intimate knowledge of the Hotel's area attractions.
Guest Direct was able to gather all the information needed to set up the appropriate training for Reservation Agents to answer the phone and discuss local points of interest. Conversion rates increased and costs decreased.
Guests were able to book reservations with the information they requested, and the Landmark Hotel was able to reduce its time spent on Hiring, Training, and Agent Turnover.
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Guest Directsm handles Online Reservations Niche
As a company grows, their team of IT Agents are overwhelmed supporting numerous website services including online reservations. In order to most efficiently and effectively handle the online reservations, a decision was made to find the best Agents who could focus primarily on reservation support.
Three years later, the company continues to grow and is comfortable knowing that their customers are taken care of with knowledgeable and professional Agents.
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