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GuestDirectSM partnered with industry leaders in the hospitality industry to design a guest-focused H.S.I.A. (High Speed Internet Access) support system. Originally designed for the hospitality industry, this powerful and flexible system has been adapted to hospitals, dormitories, apartment complexes, and retail wi-fi locations. Regardless of the location of the high-speed internet connection, GuestDirectSM's system delivers a consistent and user-focused support experience. Click here to read the H.S.I.A. white paper.
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In the process of providing guest support for a large convention hotel/resort in Florida, technicians at GuestDirectSM identified a higher than normal call traffic pattern as compared to similar hotels/resorts. Technicians also identified anomalies in the "Call Reasons" over a period of time. In this case, more guests were calling for reasons that are more rare in other similar locations.
GuestDirectSM technicians examined the data they had collected over a period of months and identified several trends and issues related to the hotel's local area network. The technicians then presented their findings in a report to the hotel management. Hotel management promptly recognized the opportunity presented to drastically improve their guests' HSIA experience. They implemented the solutions presented by GuestDirectSM and almost immediately saw a decrease in the number of calls and an increase in guest satisfaction.
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