Guest Directsm, Customer Direct’s Hospitality Support Program, is revolutionizing the hospitality industry. Guest Directsm provides two core capabilities that are fundamental for any hotel: high-speed Internet support (Tier I and Tier II) and reservation taking. We offer the most reliable high-speed Internet support on the market with some of the most experienced agents in the field. In addition to our superb Internet support, we currently have the fastest growing hotel reservation taking program in the country.
Guest Directsm Internet support services have one of the best resolution rates in the industry. Our technicians are expertly trained to handle any issue that your guests encounter.
The Guest Directsm reservation taking team is the perfect addition to companies who are looking to save money, while still guaranteeing excellent customer service and booking rates. Our training programs and systematic call workflows are designed to guide the Internet-reservation savvy prospect through the overwhelming and often confusing information found on the web. We position ourselves as the knowledgeable, friendly, helpful and easy to use resource that translates into greater booking results for you. We have the ability to service your reservation, taking needs full-time or part-time, on an overflow/afterhours basis. We integrate with virtually any reservation system that can be accessed via a secure VPN or web browser.
Please contact one of our account executives to see what Guest Directsm can do for your hotel.
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