Robert Nolan Jr.

President/CEO

Rob brings more than 25 years of management expertise in both public and private companies. He previously served on the Board of Directors for a publicly held company and has extensive executive management experience in software product development, operations and information technology. Throughout his career, Rob has led large, multi-location organizations, including, software development, technical support and customer service call centers.

As co-founder of Customer Direct, Rob prides himself on establishing an exceptionally collaborative culture, where each employee understands the worthwhile nature of his or her work. Rob has created an environment where employees are empowered to add a distinct impression upon their work and they are recognized for doing so. He has taken his instinctive desire to help people, combined it with his knowledge of technology, and striven to instill these ideals in every Customer Direct employee.

Rob is a graduate of the University of Notre Dame with a B.B.A. in Finance.

Bob Schweiss

Chief Technology Officer

Robert Schweiss brings 20 years of management expertise in data and telecommunication to Customer Direct. Prior to joining Customer Direct, he operated a data and telecommunication service company that specialized in large multi-location organizations with voice over IP connectivity and call center operations. Robert also owned and operated an Internet Service Provider. In addition, his organization represented SBC Communications, AT&T, Sprint, Quest and Nuvox Communications as a Master Agent.

After selling his businesses Robert joined Microsoft as an Account Manager in Microsoft’s Enterprise and Partner Group managing accounts with as many as 10,000 desktops in Microsoft’s North Central Region.

Robert also served as President of the Board of Directors at Kirkwood Athletic Association for three years, a youth sports organization serving 3,500 children.

Gary Hensler

Director of Call Center Operations

Gary has more than 20 years of expert management knowledge, staff recruiting and training experience. He is primarily responsible for supporting and directing agents’ development process as they progress within the company. Gary also is in charge of ensuring quality control for each customer interaction.

With his astute attention to detail and knowledge of the contact center business, Gary has developed an outstanding system for training employees. He instills his leadership qualities in every Customer Direct contact center agent.

Gary Hensler joined the Customer Direct team in 2005 immediately following several years with Convergys Corp.

Tom Fox

Vice President, Strategic Partnerships

Tom has more than 15 years of sales and account management expertise. Prior to joining Customer Direct, he spent 2 years in Business Process Outsourcing sales as well as 5 years in the telecommunications industry with Sprint/Nextel.

After graduating from St. Francis University in Pennsylvania with a B.A. in History, Tom moved to Oregon where he worked in the hospitality industry for Salishan Incorporated as a management trainee. Upon completion of his training, he assisted with the grand opening of Skamania Lodge in the Columbia River Gorge. This experience guides Tom with his initiatives for our hospitality clients who use our Guest Direct services. Tom is also a student of the Sandler Sales Institute for Consultative Selling.

Tom joined the Customer Direct team in 2007.

Wade Hauser

Vice President, Strategic Partnerships

Wade Hauser has been a Vice President of Strategic Parternships with Customer Direct since June, 2011. He began his career in telecommunications in 1986 with AT&T where he won numerous “Customer” Excellence awards. He has held positions with Siemens, Comtel International and Prosodie Interactive consulting on Voice, Data and Interactive Voice Response.

Wade is an active member of SOCAP and has served as the Georgia Chapter President for SOCAP as well as Chair for Member benefits at SOCAP International.

Wade's 25+ years of Sales and Marketing experience has established him as a trusted and capable partner across an extensive portfolio of clients.

Gina O'Connor

Director of Human Resources and Facilities

Gina has more than 25 years of administrative and management experience. She has held several positions at Customer Direct, including Human Resources Manager, Office Manager, Billing Coordinator and Accounts Receivable Manager.

With her strong background in organizational skills and her unique talent for personnel management, Gina has developed and implemented a world-class system of recruiting, selection and hiring. This system has developed into a competitive advantage for Customer Direct and benefits our clients, who receive the finest call center agents caring for their customers.

Gina has been with Customer Direct since its inception.

Amy Kreklow

Director of Accounting

Amy has been the Controller for Customer Direct since April of 2004. Prior to joining Customer Direct, Amy served as the Senior Financial Accountant for American Railcar Industries, Inc. Previously, Amy was a Staff Accountant at Worthington Ag Parts, where she performed financial statement consolidations for many domestic and international locations.

Amy’s diverse 10-year accounting background also includes working for the public accounting firm Holt and Patterson, Ltd. Her experience, dedication and attention to detail allow Amy to oversee all accounting functions for Customer Direct. She plays a key role in positioning the company for future growth.

Amy earned her B.S. in Accounting from Illinois State University in Normal, Illinois.