Guest Direct understands there are many more factors and costs that go into hiring an employee besides salary. In addition to a salary, a company must allocate phone lines, worker's comp insurance, facility rent, direct management, human resource management, benefits cost and management, property and liability insurance, supervisors, health insurance, trainers, payroll taxes, computer equipment, employment practices liability insurance, vendor management, systems administration, vacation time, training time, sick time and break time…the factors at times seem endless!
Companies trying to control costs need to find a solution to all of the aforementioned expenses. Many have found outsourcing to be the perfect solution to the costs and risks associated with employment. By outsourcing you can precisely match your customer interaction costs to your customer interactions; no more wasted labor dollars due to underutilized workers. And, of course, you eliminate your employment liabilities. At Guest Direct, you will find an onshore, outsourcing program with a variety of transactional or fixed cost pricing plans.
Some companies want to maintain a primetime contact center for peak periods of activity, as opposed to outsourcing all of their customer interactions. In this case, Guest Direct can supplement your services by taking overflow, afterhours and weekend activity. You can provide 24/7, high quality and cost-effective customer interaction services, regardless of when your customers need you.
But outsourcing provides more of a return than just cost savings. By bringing Guest Direct and its expert workflow systems, experienced management team and expertly trained agents onto your team, you can expect immediate and long-term improvements in customer satisfaction. Allow us to help you save money, as well as add the industry’s "best practices" to your customer interactions. Watch your sales improve, customer satisfaction increase and develop stronger retention rates for your company.
Contact one of our account executives today to see just how many benefits Guest Direct can bring your organization.
